Start with documentation
Request inspection photographs with the affected area identified. Ground-level views may not show enough detail to decide between patching and replacement. Roof access belongs with an appropriately equipped professional.
Compare approaches
Ask what a localized repair would address and what conditions favor replacement. Clarify preparation, materials, adjoining components and whether any separate cap or flashing work is included.
Water-entry uncertainty
A crown repair should not be sold as proof that all leakage paths have been eliminated. Ask how the provider will assess related components and explain any limitations to confirming the source of moisture.
Before approval
Have the scope distinguish crown work from cap installation, masonry work and roof flashing so competing proposals can be compared accurately.