Privacy

How information from an inquiry is handled.

Information you choose to share

If you contact us, you may provide your name, contact details, approximate location and service needs. We use these details to review and respond to the inquiry and, where appropriate, arrange the service.

Online inquiry forms

When you use the message form, a service called Web3Forms delivers what you typed to our email. See the Web3Forms privacy policy.

Telephone inquiries

Calls use CallRail and may be recorded and processed to respond to your inquiry. Service arrangements must be confirmed before work begins.

Hosting and records

Cloudflare hosts this website and may process technical request information for delivery and security. Your email provider and CallRail process communications under their own policies. This site does not use an advertising pixel.

Your questions

For privacy questions or a request concerning information you provided, use the contact form. We may need to verify the request and retain records where necessary.

Cookies and analytics

Rochester Chimney Care does not run Microsoft Clarity, Google Analytics or GA4, ad trackers or session-replay tools, and we set no analytics cookies.

Your visit does involve three services. Cloudflare hosts the pages and processes request information such as IP addresses. Web3Forms sends the chimney service requests you submit to our inbox. CallRail provides our 507 number and keeps call records. We do not load CallRail's tracking script, so CallRail does not use cookies on this site to attribute calls.

Cookies can be blocked or removed in your browser settings. Because Google Analytics is not installed, you do not need the Google Analytics opt-out add-on. Any future analytics, such as Microsoft Clarity (see the Microsoft privacy statement), would be listed here before it went live.

Last updated October 13, 2026