Before arrival
Confirm the provider's instructions about fireplace use before the visit. Arrange access to the fireplace and relevant equipment, secure pets and move fragile belongings from the work area as requested.
Records to gather
Have the appliance information, previous reports and a list of concerns ready. Mention roof-access difficulties, previous alterations and any known unsafe condition when booking rather than waiting until the technician arrives.
Discuss the scope
Ask about protective coverings, inspection limitations, photographs, report delivery and cleanup. Confirm who may approve extra work and how additional charges are handled.
Before booking
Explain whether you need routine cleaning, a condition assessment or investigation of a particular symptom; these should not be assumed to be the same appointment.