Describe what changed
Take safe ground-level photographs and note whether staining is new, recurring or accompanied by loose masonry or interior moisture. Include previous waterproofing or repair work in the history.
Ask before cleaning
Have the provider explain whether the masonry and metal components need inspection before choosing a cleaning approach. Avoid applying household chemicals, pressure washing or coatings based on a photograph alone.
Compare the outcomes
A proposal should distinguish appearance improvement from work intended to address moisture entry or component deterioration. Ask whether cleaning could reveal additional damage that was not visible initially.
Before approval
Request the method, protected surrounding surfaces, limitations and any separate repair recommendations in writing.